Can I put Chatham Pottery in the dishwasher?
YES
Although people tend to handwash our pottery just because, it is safe to put our pottery in the dishwasher.
Can I put Chatham Pottery in the microwave?
YES...with caution
Some glazes can get very hot in a microwave. This is completely normal. But please proceed with caution when handling the pottery after it has been heated!
Can I put Chatham Pottery in the oven?
YES and NO
Our pizza stones, baking dishes and pie plates are meant for the oven (instructions on how to use them will come with each piece).
The Mussels & More line are oven safe as well.
Everything else should stay out of the oven.
Is there lead in your pottery?
NO
Never had it, never will.
What's the deal with your shipping boxes?
The earth is our business. Literally. So when it comes to shipping, we recycle and reuse as much as possible. Locals drop off their boxes and packing materials to us rather than tossing them in the garbage.
If your package arrives looking like it’s seen some mileage, it likely has. But don’t worry, the contents have been carefully packed to ensure your piece of Chatham Pottery arrives safe and sound.
Can I return something if I don't like it?
When considering a return, please remember that all of our stoneware is handmade. Slight variations and imperfections are not only to be expected, they are what give each piece its unique character. That being said, we want you to love our pottery as much as we do. You can return any pottery within 30 days from purchase for exchange, store credit, or full refund. All returns must be in the original condition that you received them. (So, no, you can't test drive your coffee mug for a month and then return it)
Why is it taking so long to receive my order??
Unless your item is currently in stock, it will likely have to be handmade from scratch. This is a long and involved process with a lot of steps. First your item is formed from a blob of clay. Once it is dry enough to handle, we trim and finish it before its first trip into the kiln. The first firing gives us bisqueware that can then be dipped or painted, then it's back in the kiln for its second firing. If the piece has an in-glaze decal it will need a third firing as well.
Once a piece goes into the kiln, we turn control over to the Kiln Gods, who are most often benevolent, but can wreck havoc without warning. That's when we get firing cracks or other imperfections that take us back to square one. We typically fire double or triple what the order requires, just to have a back-up. But it is not outside the norm for all pieces to have an issue.
We are happy to give you updates on the progress of your piece if you ask, but please know that we are working diligently to fill your order as soon as possible, and your patience and understanding are appreciated.